Trends in Hospitality Industry Over the Last Decade

Scribbled Underline

Rise of Personalised Experiences

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From hotel stays to curated dining experiences, customisation is key.

Digital Transformation

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Smart rooms, online bookings & digital keys offer seamless customer experiences.

Eco-conscious Choices

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Hotels focus on sustainability and eco-friendly practices.

Growth of Boutique Hotels

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Distinct, personalised experiences focus on design, local culture & exclusivity.

Wellness and Health Tourism

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Spa services, wellness retreats & fitness centers offer health-conscious vacations.

Integration of AI & Automation

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AI-chatbots, automated check-ins & data-driven guest service systems are more efficient.

Loyalty Programs & Membership Rewards

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Retain customers & build brand loyalty with exclusive memberships.

Enhanced hygiene protocols

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Touch-free services & health certifications are now standard expectations.

What’s next?

Get ready for a more connected, responsible & guest-centric world of hospitality with Shoolini University!